Shipping policy

The dispatch takes place with our logistics partner DHL.

At checkout, the customer can choose between the following three shipping options within Germany

Deutsche Post - shipping letter: 1.60 € for purchases up to 26.00 €
Deutsche Post - shipping letter: € 2.70 for purchases up to € 54.00
DHL package with tracking number: € 4.99 for purchases of € 55 or more

Local delivery in the center of Berlin: € 15 for purchases of € 250 or more
Orders placed by 11 a.m. will be delivered locally on the same day. If you are only to be found in a certain time window, please let us know by email.

We also offer the following shipping rates

European Union (EU):
DHL package with tracking number: 13,99€

DHL package without tracking number or insurance: 12,70€ 
DHL package with tracking number: 16,70€ 
DHL package with tracking number and insurance: 26,90€ 

Any customs fees are to be borne by the buyer.

As soon as you have received your delivery and confirmed it in writing, the insurance cover through AYO Berlin expires. We ask for your understanding that we cannot deliver to post office boxes and do not offer collection. We process and ship orders during our general business hours. These are Monday to Friday, 10:00 a.m. to 4:00 p.m. CET.

When booking the corresponding shipping option, the tracking number will be sent in an email notification immediately after the order has been placed. RETURNS
Details can be found in the cancellation policy.
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